Employment
Neighborhood Housing Services of South Florida (NHSSF) is a local homeownership center and community development organization. Our mission is to collaborate with residents and other stakeholders to stabilize neighborhoods and develop sustainable housing. We provide a full spectrum of homeownership services in English and Spanish.
AVAILABLE CAREER OPPORTUNITIES
Position: Intake Specialist / Receptionist
Work Schedule: Mon–Fri, 9:00 AM–6:00 PM
Location: 300 NW 12th Avenue Miami, FL 33128
Summary
The Intake Specialist/Receptionist answers phone calls, welcomes guests, enters data, responds to email, verbal and written inquiries, provides information on all NHSSF lines of businesses and carries out office functions that provide administrative support for the Miami Dade (Little Havana) and Broward (Oakland Park) office. The position requires the receptionist to assist the public in accessing homebuyer and financial literacy and foreclosure prevention services. To successfully help NHSSF, clients the incumbent must understand and collect personal records and financial documents.
- Answer telephone calls, returns voice mails promptly, and welcomes guests to the office. Direct calls and guests to the appropriate staff person.
- Register customers for homebuyer education classes, foreclosure clinics and financial fitness classes.
- Contact customers to remind/confirm their attendance at an upcoming class or clinic.
- Update and monitor monthly attendance reports for all classes.
- Enter customer data into CMAX tracking software. All information listed on intake form must be entered (no exceptions). Record all communications into database
- Assist in preparing for homebuyer education workshops, financial fitness seminars, post purchase classes and foreclosure clinics, including room set up and copying handouts.
- Collect HUD-1 closing statements, prequalification letters and update various production reports.
- Participate in off site homebuyer education classes, financial fitness classes and foreclosure clinics.
- Available to work evenings, weekends and maintain a flexible work schedule.
- Receive credit report payments from customers and prepares receipts.
- Maintain organized front desk area and update office bulletin board with current information. Maintain adequate copy paper right next to copy machine.
- Perform other responsibilities and tasks as assigned by the Director or COO.
Experience and Qualifications
- Must be able to speak, read, and write English, & Spanish, Prefer Creole (or French) as well.
- Good verbal and written communication skills.
- Good and accurate data entry skills on the computer.
- Prior customer service experience both on the telephone and in person.
- Prior mortgage lending loan processing experience a plus.
- Ability to work with a diversified group of customers, partners, and staff.
- Working knowledge of Microsoft Office 365 Outlook, PowerPoint, Excel, and Microsoft Word.
- Minimum AA degree preferred or equivalent.
- Ability to work independently with little or no supervision, however, also capable of working as a productive team member.
- Real estate or lending background considered a plus but not necessary, must suspend any active licenses.
Skills and Qualities
- Ability to maintain a positive attitude and provide excellent customer service.
- Ability to demonstrate professionalism, teamwork, and quickly follow up on customer requests.
- Attention to detail.
- Self-starter initiative to take on additional tasks and activities whenever needed.
- Ability and willingness to learn.
Compensation
- Salary is commensurate with the job responsibilities, skill required, and experience of the individual.
- Benefits are described in the Personnel Policy provided to each employee.
Hiring is subject to background verification according to employee personnel policy.
Please email resume to:
Attn: Heather Boyd at
resume@nhssf.org
The above statements are intended to describe the general nature and level of work being performed by employees assigned to these positions. This is not intended to be a complete list of all responsibilities, duties, and skills required.
Position: HUD-Certified Housing Counselor
Work Schedule: Mon–Fri, 9:00 AM–6:00 PM, Saturdays as needed
Location: 300 NW 12th Avenue Miami, FL 33128, office preferred / potentially remote
Summary
The Housing Counselor is responsible for providing residents with the ability to acquire the critical skills, knowledge, and confidence to buy and maintain a home. Conduct sustainable Homebuyer Education, Financial Literacy Education, and Post-Purchase Education counseling and training programs, which will be delivered in an organized, coordinated, and efficient manner.
- Accept guidance of Homeownership Center Manager for all steps concerning the process of counseling and communicating with clients.
- Review all cases with Homeownership Center Manager on a weekly basis as directed by COO.
- Perform steps with client as directed by Homeownership Center Manager.
- Ensure is properly trained and knowledgeable of Housing Urban Development (HUD) compliance guidelines and National Industry Standards:
- National Industry Standards for Homeownership Education and Counseling
- National Industry Code of Ethics and Conduct for Homeownership Professionals
- Uphold such standards and demonstrate agreement by signing the Code of Ethics form.
- Ensure with NeighborWorks guidelines and workflow within CounselorMax (CMAX), client management filing and related information technology systems as directed.
- Utilize Case Management System as directed - provide feedback on system
- Set up pre-purchase and post-purchase individual counseling sessions with assistance from Homeownership Center Manager.
- Meet with Homebuyer clients for one-on-one counseling and document by preparing written Action Plan
- For each client will counsel on debt management, credit repair, and budgeting techniques to meet goals of client and satisfy Action Plan items. Keep client on track with Action Plan. Adjust Plan accordingly as needed.
- Data Entry of customer profile in CMAX tracking software system. All information listed on intake form must be entered completely. Record all verbal and written communications into database to document all events - update log after each meeting or conversation with client or lender. Ensure information is kept up to date and current at all times. Follow provided CMAX manual and its protocol as required for database purposes.
- Update Outlook and Calendly calendars with appointments for clients to ensure that are attended timely and schedule is organized properly to avoid scheduling conflicts and personally maximize your productivity and time management.
- Maintain customer and program files according to our organization workflows. Files to be maintained in required document order and alphabetically in your counselor drawers in office. Non-public information of all clients must be stored safely. New documents to be scanned and filed in our cloud base on a daily basis according to our workflow process.
- Together with Homeownership Center Manager, determine housing affordability for customers.
- Maintain accurate pipeline by ensuring that all cases assigned have Counselor name as their coach in CMAX. Close cases that are no longer active using close-out procedure and close out letter.
- Achieve monthly production goals agreed upon with the Homeownership Center Manager
- Complete billing for client files for funders, to be submitted as requested by the Homeownership Center Manager
- Provide production reports to Homeownership Center Manager.
- Assist in preparing for homebuyer education workshops, financial fitness seminars, post purchase classes and foreclosure clinics, including room set up and copying handouts.
- Organize and conduct Orientation, Homebuyer Education, Financial Fitness, and Post-Purchase education workshops after training and approval by Homeownership Center Manager
- Abide by curriculum or meeting series outlines. Prepare agendas, handouts, and working materials.
- Assist the Homeownership Center Manager Training with assigned special projects and other tasks deemed necessary to achieve overall goals and operate a successful Education and Counseling Program.
- Participate in external events, trainings, and seminars that will assist in daily duties and responsibilities.
- Available to work evenings, weekends, and maintain a flexible work schedule.
- Establish strong business relationships which generate referrals.
- Collect HUD-1 closing statements, prequalification letters and update various production reports.
- Coach clients of the Financial Capability Program.
Experience and Qualifications
- Bachelor Degree in the area of business or related field, preferred.
- One to two years’ experience in homeownership, lending or foreclosure counseling or intake, familiarity with mortgage terms and documents.
- Good written and verbal communication skills.
- Ability to maintain a professional appearance and relationship with customers.
- Ability to work with people of diverse backgrounds.
- Ability to use basic spreadsheet and word processor programs, preferable the Microsoft Office 365.
- Ability to successfully complete NeighborWorks ® America Homebuyer Education "Training the Trainer" coursework and exam and any other required education as directed by manager.
- Working knowledge of audio/visual equipment.
- Bilingual English and Spanish or English and Creole.
Skills and Qualities
- Highly self-motivated individual who is capable of working independently with minimum supervision and who can work also as a productive team member.
- Creative, practical and possess strategic problem-solving skills.
- Detail-oriented and ability and willingness to learn new skills in a quick and efficient manner.
- Ability to work with customers, partners, and staff of diversified backgrounds with a positive, optimistic and goal-oriented attitude.
- Multi-tasked individual capable of handling several items at a time while continuing day-to-day operations.
- Ability to maintain a professional and cordial attitude at all times.
Compensation
- $44,000 - $55,000 per year
- Full time plus benefits
- Salary dependent on experience.
- Must have HUD Housing Counseling Certificate
Please email resume to:
Attn: Heather Boyd at
resume@nhssf.org
The above statements are intended to describe the general nature and level of work being performed by employees assigned to these positions. This is not intended to be a complete list of all responsibilities, duties, and skills required.
Position: Mortgage Relief Processor
Work Schedule: Mon–Fri, 9:00 AM–6:00 PM
Location: 300 NW 12th Avenue Miami, FL 33128, office preferred / potentially remote
Summary
The Mortgage Relief Processor is responsible for determining client eligibility for financial assistance.
Applicant will work under the guidance of Lead Counselor and will report directly to the Program Manager:
- Review client file to ensure the household is income eligible.
- Communicate with clients regarding follow up questions/ concerns via phone/ email.
- Completing data entry in case management software. All information listed on intake form must be entered completely. Record all verbal and written communications into database to document all events - update log after each meeting or conversation with client. Ensure information is kept up to date and current at all times.
- Maintain customer and program files according to our organization workflows. New documents to be scanned and filed in our cloud base on a daily basis according to our workflow process.
- Achieve monthly production goals agreed upon with the Program Manager.
- Provide production reports to Lead Counselor.
- Assist the Lead Counselor with assigned special projects and other tasks deemed necessary to achieve overall goals and operate a successful program.
- Participate in external events, trainings, and seminars that will assist in daily duties and responsibilities.
- Available to work evenings, weekends and maintain a flexible work schedule.
- Establish strong business relationships which generate referrals.
Experience and Qualifications
- Associates Degree in the area of business or related field, preferred.
- One to two years experience in homeownership, lending or foreclosure counseling or intake, familiarity with mortgage terms and documents
- Good written and verbal communication skills.
- Ability to maintain a professional appearance and relationship with customers.
- Ability to work with people of diverse backgrounds.
- Ability to use basic spreadsheet and word processor programs, preferable the Microsoft Office 365.
- Working knowledge of audio/visual equipment.
- Bilingual preferred (Spanish/Haitian Creole)
Skills and Qualities
- Highly self-motivated individual who is capable of working independently with minimum supervision and who can work also as a productive team member.
- Creative, practical and possess strategic problem-solving skills.
- Detail-oriented and ability and willingness to learn new skills in a quick and efficient manner.
- Ability to work with clients, partners, and staff of diversified backgrounds with a positive, optimistic and goal-oriented attitude.
- Multi-tasked individual capable of handling several items at a time while continuing day-to-day operations.
- Ability to maintain a professional and cordial attitude at all times.
Compensation
- Contract Position
- Must pass background check
- Continued employment dependent on funding and organizational needs
- Pay dependent on experience
Please email resume to:
Attn: Heather Boyd at
resume@nhssf.org
The above statements are intended to describe the general nature and level of work being performed by employees assigned to these positions. This is not intended to be a complete list of all responsibilities, duties, and skills required.
Position: Mortgage Relief Intake Specialist
Work Schedule: Mon–Fri, 9:00 AM–6:00 PM
Location: 300 NW 12th Avenue Miami, FL 33128, office preferred / potentially remote
Summary
The Mortgage Relief Intake Specialist is responsible for assisting applicants and verifying completion of files to be assigned to mortgage relief processors.
Applicant will work under the guidance of Lead Counselor and will report directly to the Program Manager:
- Review client file to ensure the client has submitted all required documents to process.
- Follow up on missing items.
- Utilize Case Management System as directed.
- Respond to client inquires via phone/ email in a timely manner.
- Completing data entry in case management software. All information listed on intake form must be entered completely. Record all verbal and written communications into database to document all events - update log after each meeting or conversation with client. Ensure information is kept up to date and current at all times.
- Maintain customer and program files according to our organization workflows. New documents to be scanned and filed in our cloud base on a daily basis according to our workflow process.
- Achieve monthly production goals agreed upon with the Program Manager.
- Provide production reports to Lead Counselor.
- Assist the Lead Counselor with assigned special projects and other tasks deemed necessary to achieve overall goals and operate a successful program.
- Participate in external events, trainings, and seminars that will assist in daily duties and responsibilities.
- Available to work evenings, weekends and maintain a flexible work schedule.
- Establish strong business relationships which generate referrals.
Experience and Qualifications
- One to two years’ experience in homeownership, lending or foreclosure counseling or intake, familiarity with mortgage terms and documents, preferred.
- Good written and verbal communication skills.
- Ability to maintain a professional appearance and relationship with customers.
- Ability to work with people of diverse backgrounds.
- Ability to use basic spreadsheet and word processor programs, preferable the Microsoft Office 365.
- Working knowledge of audio/visual equipment.
- Bilingual preferred.
Skills and Qualities
- Highly self-motivated individual who is capable of working independently with minimum supervision and who can work also as a productive team member.
- Creative, practical and possess strategic problem-solving skills.
- Detail-oriented and ability and willingness to learn new skills in a quick and efficient manner.
- Ability to work with clients, partners, and staff of diversified backgrounds with a positive, optimistic and goal-oriented attitude.
- Multi-tasked individual capable of handling several items at a time while continuing day-to-day operations.
- Ability to maintain a professional and cordial attitude at all times.
Compensation
- Contract Position
- Continued employment dependent on funding and organizational needs.
- Pay dependent on experience.
Please email resume to:
Attn: Heather Boyd at
resume@nhssf.org
The above statements are intended to describe the general nature and level of work being performed by employees assigned to these positions. This is not intended to be a complete list of all responsibilities, duties, and skills required.