




Annual Report
FY 2021
7/1/20 - 6/30/21
1. Message from the Board Chair

Ofonedu-Ime Goodwyn
NHSSF Board Chair
This past year NHSSF, like many organizations in South Florida, weathered a difficult period. However, we also achieved several important victories and expanded our network of dedicated partners, while continuing to provide the responsive, high quality services to the hundreds of families who depend on us to achieve their dreams. I am excited by our numerous accomplishments in FY2021, which lay the foundation for a successful FY2022 - giving us all something to look forward to.
In our FY2020 planning, as we transitioned to new leadership after a long tenured CEO, we laid out a vision for NHSSF underscored by our Four Pillars: 1. Embrace Innovation—bringing innovative practices and solutions to our programs and services; 2. Unlock Data to Drive Solutions—utilizing internal data to better understand the families we serve and to tailor our services and programs to more astutely meet those needs; 3. Embrace Holistic Approaches—aggressively exploring the intersection between community development and other sectors such as health, environment, clean energy, transportation, and the arts; and 4. Partnerships and Collaboration—steadfastly understanding that through creative multi-sector, partnerships with stakeholders, government, and other nonprofits we can achieve more and go further in making impactful change to the families and communities we serve.
None of us could foresee the worldwide pandemic that would so suddenly and severely disrupt the lives of so many of our clients, colleagues and loved ones. Yet, our Four Pillars helped ready us and provided strategic guidance for NHSSF to maintain our resilience, amplify our impact and continue to serve the needs of our South Florida families. That is really something to look forward to.
This year, AmeriCorps selected NHSSF and just two other organizations to launch its new innovative initiative – the Economic Mobility Program, a collaboration with the U.S. Department of the Treasury’s Community Development Financial Institution (CDFI) Fund. This partnership will allow us to hire and train 10 service members who will go out into the community and help build financial capacity in low income communities. A huge barrier for our families is impaired credit or no credit. A great credit score opens the doors to financial opportunity and helps families to manage debt burdens and free up funds for savings. Good credit can help prevent families from getting into the trap of predatory lending.
In our partnership with JP Morgan Chase and Universal Property and Casualty Insurance Company, among other supporters, NHSSF is launching our With Ownership Wealth (WOW!) Initiative, a financial readiness program that seeks to leverage best practices to deliver more culturally relevant and effective financial education approaches and services. We believe that helping families become homeowners is crucial to tearing away at the past discriminatory systemic structures that hold families back and prevent wealth building. Through the WOW! Initiative we will increase homeownership, especially among African American families.
The NHSSF Team also secured close to $800,000 for our CDFI to deploy into our South Florida communities as payment assistance loans; a working capital fund for small general contractors; and capital for resiliency, energy efficiency, and clean energy loan programs for homeowners. Holistic approaches are essential to addressing complex public policy challenges. We will continue to explore these intersections and pursue the partnerships that will bring game changing solutions into fruition. Speaking of partnerships, we know that partnerships and collaboration are the best path to programs that work because they are funded and structured properly, with support from multiple stakeholders. It takes resources to make that happen. We are proud to be selected by our partner, the Citi Foundation as a 2022 Community Progress Maker. These unrestricted funds will help us to work nimbly, accelerate execution of our core services and provide resources to explore bold and creative solutions to our communities’ most pressing challenges.
As we turn the page on 2021, we thank our many funders, stakeholders, supporters, consultants and service providers. We thank the South Florida families who trust us to make their dreams come true. On behalf of the Board, we thank the NHSSF Team.
We look forward to a successful 2022!
Ofonedu-Ime Goodwyn
NHSSF Board Chair

2. Message from the CEO

Kimberly T. Henderson
President & CEO
The economic and social crisis generated by the pandemic has taken much longer to end than anticipated (and hoped for) thus prolonging the pressure on our communities and further testing our resilience and endurance. In this difficult time, we have learned that crisis opens the door to new opportunities inviting us to flex our organizational muscle, assist our clients in traditional and new ways thereby hastening our collective ability to see the light at the end of the tunnel.
At the beginning of the pandemic, one of the main tasks we faced was to adapt to remote work -successfully transfer all our services to a virtual format, and support the families hardest hit by rampant unemployment and inability to cover rent or mortgage payments. In 2021, our main challenge has been to lay the foundation for a reconstruction of a more equitable, fair and sustainable economy.
In this regard, we are very honored and proud to have received, this fiscal year two awards aimed explicitly at expanding our CDFI activities. In June 2021, the US Department of the Treasury announced that NHSSF CDFI would receive $490,000 as part of the Rapid Response Program. Through Opportunity Finance Network, NHSSF was granted $350,000 to deploy for energy efficiency and resiliency lending in low wealth communities. In August we received the news that U.S. Treasury CDFI and AmeriCorp (also known as the Corporation for National and Community Service (CNCS)) selected NHSFF as one of three organizations nationwide to launch the Economic Mobility Corps program. AmeriCorp’s mission is to engage service members of all ages and backgrounds in service opportunities to address pressing issues in communities across the country. This partnership will give us the additional people power to expand the impact of our financial capabilities’ programs. Our experience working with families daily is that given guidance, tools, and training they can make measurable improvements in their credit capacity, savings, and debt management. The result is enhanced opportunities to own homes, businesses, to make investments and to enjoy financial well-being.
By deploying these funds, we assist in the recovery as well as connect low-wealth communities to capital. With the support of our partners, NHSSF has:
- Provided down payment assistance to purchase homes;
- Offered training and coaching to improve credit scores leading to greater economic opportunity and lower debt;
- Launched a program to help low income families to invest in clean energy technologies;
- Ensured housing stability by offering rental and mortgage assistance.
Despite the pandemic we are ready to face future challenges and assist our customers in building more resilient communities. The alliances that we have created this year will allow us to see the horizon with the hope that we will go further together.
Sincerely,
Kimberly T. Henderson
NHSSF President & CEO

3. 2021 in a Snapshot
2021 was the continuation of a health and economic crisis that has put enormous pressure on our communities. We continued to provide financial rental & mortgage assistance programs in place for residents affected by the pandemic. At the same time, we pursued new endeavors that could set the foundation for building back a better, more inclusive, equitable, and resilient future for South Florida residents. And we stayed firm on our mission to provide our clients with one-stop-shop services towards their path to homeownership.
The following is a snapshot of our 2021:
* Anticipated completion of the project is 2024 and is part of our goal to provide affordable rental housing while building a permanent office headquarters in Little Havana.
* This collaboration is part of the award we were honored to receive from a joint initiative between the U.S. Treasury CDFI Fund and AmeriCorps called Economic Mobility Corps.







4. Center for Homeownership Education & Financial Wellbeing
NHSSF has supported residents on their path to prosperity in our Center for Homeownership and Financial Wellbeing for over 40 years. As a NeighborWorks America® homeownership center and HUD-approved housing counseling agency, NHSSF offers prospective first-time homebuyers a variety of educational classes and workshops to prepare them to successfully secure financing to purchase a home. We believe homeownership assists families in building wealth, facilitates intergenerational financial stability and leads to economic inclusion.
We believe homeownership assists families in building wealth, facilitates intergenerational financial stability and leads to economic inclusion.
We design our programs with sensitivity to issues unique to South Florida, such as the impact of climate change and the need to assist families before and after natural disasters.
We have strong relationships with local and national financial lenders, real estate services providers, community leaders and government officials. Over 80% of our clients are low- to moderate-income individuals. By serving this market segment we have been able to provide wealth building opportunities for families and stabilize and revitalize communities thru homebuyer education, foreclosure prevention, loss mitigation, and housing production.
Over 80% of our clients are low- to moderate-income individuals. By serving this market segment we have been able to provide wealth building opportunities for families and stabilize and revitalize communities thru homebuyer education, foreclosure prevention, loss mitigation, and housing production.
Our proven educational system combined with one-on-one counseling makes the dream of homeownership a reality. We individualize services for each client depending on need, and offer services in English, Spanish, and Haitian creole. Services provided by our Center for Homeownership and Financial Wellbeing include:
- Homebuyer Orientation Seminars
- Homebuyer Certificate Workshops
- Financial Fitness Training
- One-on-one Counseling
- Post-purchase Seminars
- Foreclosure Prevention Clinics
We work closely with clients to help them understand the homebuying process and become confident consumers with the skills necessary to navigate a difficult and competitive housing market.
We work closely with clients to help them understand the homebuying process and become confident consumers with the skills necessary to navigate a difficult and competitive housing market.
The results show reductions in debt and improvements in savings, credit scores, and earnings so that families are on a path to prosperity.

5. Lending Department
The last two years have been hard on the housing market for LMI residents. The pandemic has set in the open a longstanding problem across South Florida: When 60% of the working population in the urban area of Miami is housing cost-burdened, when the affordable housing stock available has fallen rapidly below 50% -under crescent pressure from foreign residents looking to work remotely and moving to South Florida in the past 2 years-, and when the climate change and sea-level rise increases the pressure over many of Miami’s historic neighborhoods, the scarcity of affordable houses now is simply dramatic.
Nonetheless, our NHSSF Lending Department continued service prospect homebuyers with affordable and responsible loan products, as well as current homeowners with great refinance opportunities.

6. Real Estate Development
Even when all of the other pieces fall into place, South Florida families must still be able to find housing at the right price point. Because current local housing prices are so out of sync with local incomes, that housing is hard to find. On the other hand, for the past 40 years, we have served Miami-Dade and Broward families from our offices located in one of the culturally eminent neighborhoods in Miami: Little Havana. These headquarters have grown old and we found ourselves in a position to imagine a project that could address both the current lack of affordable housing and our need to renovate our primary service location.
In 2019 we launched an RFP looking after proposals from qualified developers with the technical experience and capacity to build a mixed-income workforce/affordable housing development on land currently owned by us. In August 2021, we finally announced that Volunteers of America National Services was selected to partner with us on a senior affordable residential housing project to be known as Freedom Pointe.
The project is slated to be completed in 2024 and will consist of 75 units for seniors, the property will be green-oriented and will include supportive services to residents as well as a ‘health hub’ in the building. VOANS intends to implement its Aging with Options program so that residents can safely remain in place as long as possible. Additionally, the fourth floor will include outdoor amenities such as a walking path, garden and patio area.
The proposed project will include the demolition of the existing building at 300 NW 12th Ave., Miami, FL 33128, and new construction of mixed-use affordable housing for seniors, as well as office development, as we plan to maintain our headquarters in the newly developed building.

7. Community Building & Transformation
In 2021 we experienced first-hand the power of coming together and building better communities. Whereas we invited fellow agencies and partners to discuss and learn about Shared Equity Housing Models to innovatively face the lack of affordable housing across South Florida, or we led a team of Overtown residents to participate in the Community Leadership Institute training provided by NeighborWorks America after a 2020 pandemic hiatus.
In those, and other community building actions NHSSF was involved throughout this year, we were reminded of the power that comes from strengthening relationships with our nonprofit partner, government allies and local residents towards a shared goal of improving the financial and social wellbeing of all of us.
Shared Equity Housing
From May 18 to June 8, 2021, NeighborWorks America provided the online webinar “Shared Equity Housing: Creative Models to Preserve Affordable Homeownership.”
Representatives from over 12 partner organizations and local government entities across South Florida participated in this training at NHSSF invitation (HOMES, Catalyst Miami, Urban League of Broward County, Haitian American CDC, Broward County Minority Builders Coalition, City of North Miami Beach, City of Homestead, City of Miami Gardens, South Florida Community Land Trust, among others).
CLI 2021
As part of NHSSF Community Transformation efforts, NHSSF pursue to engage residents from underserved communities to play an active role in shaping their neighborhoods. Education is the first step towards that goal. Following NeighborWorks America invitation we recruited a team of residents, mainly from Overtown -a historic African American neighborhood-, to participate in the Community Leadership Institute.
From January to April, 2021 the CLI virtual training “Resilient Residents: Empowering Communities, Leading Change” provided these residents with the knowledge and information, enabling them to take the lead in the changes they want to see.
From this experience came out an action plan titled Historic Overtown (monthly) Art Walk - a project aimed to inspire, highlight and celebrate the powerful legacy of the Overtown community.
Click or tap the image above to enlarge
Follow @the_artist_of_inspiration on Instagram
Economic Mobility Corps
In August 2021 it was officially announced that NHSSF was one of the awardees of the inaugural round of the AmeriCorps CDFI Economic Mobility Corps (EMC) program.
Certified CDFIs receiving EMC awards and the number of service members supported annually by each organization’s award, include:
- LiftFund, Inc. (San Antonio, TX): $113,452/7 service members
- Local Initiatives Support Corporation (New York, NY): $992,800/61 service members
- Neighborhood Housing Services of South Florida, Inc. (Miami, FL): $171,956/10 service members
Rapid Response Program
NHSSF is a certified CDFI and an accredited community development nonprofit serving South Florida residents for over 40 years. In this capacity, NHSSF CDFI loan fund has implemented progressive community development strategies resulting in revitalized communities and financially empowered families. As a CDFI we have been able to build a nonextractive and trust-based relationship with the communities we serve.
In June 2021 U.S. Treasury announced $1.25 billion to support economic relief in communities affected by Covid-19. NHSSF CDFI received a $490K Rapid Response Program allocation to respond to the economic challenges created by this pandemic, particularly in underserved African-American communities across South Florida.
Watch the official announcement made by VP Kamalah Harris alongside Treasury Secretary Janet Yellen, U.S. Senator Mark Warner, and U.S. Representative Maxine Waters.

8. Background, Mission & Community Endeavor
NHSSF was founded by committed local community members in 1978 as a response to disinvestment and redlining practices that were impacting a small neighborhood in north central Miami. Since then, we have evolved into a comprehensive community development organization, a certified community development finance institution (CDFI), and HUD certified Housing Counseling Agency, providing homeownership support, financial literacy, lending services, housing development and neighborhood stabilization to thousands of families in Miami-Dade and Broward Counties.
For more than 40 years, Neighborhood Housing Services of South Florida has filled a crucial gap in the housing market by working with families who need access to financial education and capital. We work in close partnership with private lenders and government agencies, providing specialized expertise in housing strategies and programs, the many different housing markets throughout South Florida, and different types of home loans that work best for low-wealth families.
Building on this expertise, we have a vision for working across sectors to achieve a better, more resilient version of our community, one in which a safe place to call home is available to all residents and our neighborhoods maintain the vibrant racial and cultural diversity that makes our region unlike anywhere else in the world. We are working to advance prosperity for all South Floridians through Homebuyer Education & Counseling, Lending, Real Estate Development, and Community Transformation.
Shared testimonials from our clients

The freedom that comes with owning a home
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“A fabulous team that helped [me] every step of the way”
Read More

Hands-on your dream!
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9. Audited Financial & Impact
Financial Summary
Every year, NHSSF undergoes a third-party financial audit by a public accounting firm. The external, independent auditor provides a full review of the corporation's financial statements in accordance with formal industry standards. It is in the best interest of the communities we serve as well as our fiscal responsibility to the many stakeholders we partner with, to make public the results of NHSSF 2020 audit. Below you can find a summary of the inspection.
To request the complete audit report, please send an email to kimh@nhssf.org.

